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Tuesday, March 05, 2019

How a Travel Advisor Helps with Flight Delays

Last week, we had three clients miss their flight connections and one ActiveTravels member break his clavicle and ribs on a motorcycle accident in Phuket, Thailand. Before our clients even got off their planes, they were rebooked and ready to go on the next available flight. No standing in line for hours at the customer service desk with all the other passengers. The man with the broken bones is still healing in a hospital, but we were able to cancel and reschedule his first-class flight with a slight change fee. In this Do-It-Yourself World, you're led to believe that you can easily book travel on your own. That's certainly true, but when a mishap happens, which is inevitable when you travel, it's good to have someone working on your behalf while you're still on a plane with no WiFi. 

 

Posted by Steve Jermanok on 03/05/19 at 06:00 AM
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Longtime Boston Globe travel writer, Steve Jermanok, dishes out his favorite travel locales and provides topical travel information that comes across his desk.

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